All cleaners on ACQSC audits are unannounced. Is your facility cleaning documentation ready right now? We respond within 60 minutes. 100% verified? We respond within 60 minutes.

Is Your Facility Clinically Safe — Or Is It Just Passing a Clinical Inspection?

A Golden Staph outbreak. A failed ACQSC audit. An NDIS compliance breach. Any one of these can shut your facility down. Smart Serve delivers hospital-grade, ISO-certified cleaning with photo proof after every visit — so you're always protected.

Book a Care Consultation 0410 157 123

Book a Care Consultation

We'll be in touch within 60 minutes.

No lock-in. Confidential. Reply within 1 business day.

NDIS Registered
Provider
ISO×3 9001 · 14001
· 45001
$20M Public
Liability
100% Police Checked
Staff
Trusted by leading organisations across Sydney
Alpha Quality Care
BUR
Client
Naxos
NJK Asset Services
Panah Group
Renac Pty Ltd
Squeeky Group
Stride
TLC Disability Services
Renac Pty Ltd
VV Facility Management
Velan Health
Alpha Quality Care
BUR
Client
Naxos
NJK Asset Services
Panah Group
Renac Pty Ltd
Squeeky Group
Stride
TLC Disability Services
Renac Pty Ltd
VV Facility Management
Velan Health

Fully Certified & Insured

Every credential. Verified.

ISO 9001:2015

Quality Management

ISO 14001:2015

Environmental Mgmt

ISO 45001:2018

OHS Safety

$20M QBE

Public Liability

NSW Lic. 488183C

Fair Trading Registered

ABN 20 673 531 461

Smart Serve Pty Ltd

Certificates available on request · Ask us to send them with your proposal

Our Specialist Services

Tailored Cleaning for
Sensitive Environments.

Every environment we clean requires a different mindset. Our team is trained specifically for care settings — not just trained cleaners sent to care settings.

NDIS Registered

NDIS Participant Cleaning

Supporting NDIS participants to live independently and safely in a clean, hygienic home — billed directly under your NDIS plan with full compliance.

Plan-managed & self-managed billing (Cat 1)
Adapted cleaning for mobility & sensory needs
Consistent assigned cleaner for familiarity & trust
Flexible scheduling aligned with support plans
Gentle, fragrance-aware product options
NDIS Worker Screening cleared staff only

Billing support

NDIS Registered Provider

Aged Care Specialist

Aged Care Cleaning

Compassionate, dignified cleaning for seniors in residential aged care facilities and private homes — where a familiar face matters as much as a clean space.

Dementia-sensitive cleaning practices
Fall-risk awareness in all environments
Low-chemical, low-odour product selection
Quiet, considerate work during rest times
Laundry and linen management services
Compliance with Aged Care Quality Standards

Audit documentation included

ACQSC Aligned

Clinical Grade

Medical Centre Cleaning

Hospital-grade infection control for GP practices, specialist clinics, dental suites, and allied health — protecting patients and staff every day.

TGA-listed disinfectants for clinical surfaces
Colour-coded cleaning systems (AS/NZS 4187)
High-touch point & waiting room deep cleans
Sharps & clinical waste handling awareness
After-hours & weekend availability
Infection control log sheets provided

AS/NZS 4187 compliant

Clinical Grade Clean

Why Smart Serve Is Different

Our Cleaners Are Trained
to Care, Not Just
to Clean.

Generic cleaning companies send their best cleaners to care environments. We build our team specifically for care — with sensitivity, patience, and professional boundaries at the core of everything we do.

Specialised Training

Every team member completes mandatory dementia awareness, infection control, and manual handling training before their first shift.

NDIS Worker Screening

All staff hold current NDIS Worker Screening clearances. No exceptions — ever.

ISO 45001 Safety

Certified occupational health & safety management — protecting both your residents and our workers on every visit.

Same Cleaner, Every Visit

We assign dedicated cleaners to care settings — building trust and familiarity with residents and patients over time.

"Our commitment to
your vulnerable loved ones"

We knock, announce ourselves, and always respect personal space and privacy

We never move personal belongings without asking — even if it makes cleaning harder

We use low-noise equipment and work quietly during rest hours

We report maintenance issues (hazards, spills, damage) proactively — we are extra eyes on the property

We carry current police checks, NDIS clearances, and insurance at all times

We use only skin-safe, environmentally approved products — no harsh fumes

We document every visit with a completion report for your peace of mind

WHY SWITCH TO SMART SERVE

What Your Facility Is Getting Now
vs. What It Should Have

Standard Commercial Cleaner
Smart Serve Care Cleaning
AQCSC / NDIS-ready photo documentation ✗ Not provided ✓ Every single visit
Hospital-grade disinfection protocols ✗ Commercial products only ✓ TGA-approved clinical grade
AS/NZS 4187 aligned cleaning (medical) ✗ Not trained or certified ✓ Standard on every medical clean
ISO 9001 Quality Management System ✗ Not certified ✓ Triple ISO certified
NDIS Worker Screening — all staff ✗ Rarely verified ✓ 100% cleared before entry
Colour-coded zone system (no cross-contamination) ✗ Single equipment across zones ✓ Strict zone separation always
$20M public liability insurance ✗ Often insufficient ✓ QBE underwritten — $20M
Chemical SDS records on file ✗ Not available ✓ Full records kept — audit-ready
Satisfaction guarantee ✗ None ✓ First clean free if not satisfied
AQCSC / NDIS-ready photo documentation
Standard
✗ Not provided
Smart Serve
✓ Every single visit
Hospital-grade disinfection protocols
Standard
✗ Commercial products only
Smart Serve
✓ TGA-approved clinical grade
AS/NZS 4187 aligned cleaning (medical)
Standard
✗ Not trained or certified
Smart Serve
✓ Standard on every medical clean
ISO 9001 Quality Management System
Standard
✗ Not certified
Smart Serve
✓ Triple ISO certified
NDIS Worker Screening — all staff
Standard
✗ Rarely verified
Smart Serve
✓ 100% cleared before entry
Colour-coded zone system (no cross-contamination)
Standard
✗ Single equipment across zones
Smart Serve
✓ Strict zone separation always
$20M public liability insurance
Standard
✗ Often insufficient
Smart Serve
✓ QBE underwritten — $20M
Chemical SDS records on file
Standard
✗ Not available
Smart Serve
✓ Full records kept — audit-ready
Satisfaction guarantee
Standard
✗ None
Smart Serve
✓ First clean free if not satisfied
Get a Free Quote

How We Work

Simple, Transparent,
Stress-Free Onboarding.

We know switching cleaning providers in a care setting can feel daunting. We've made our process as smooth as possible — so your team can focus on care.

1

Free Site Consultation

We visit your facility, understand your specific requirements, and assess infection control needs — at no cost.

Within 48 hours
2

Tailored Scope & Quote

You receive a clear, itemised quote within 24 hours — no surprises, no hidden fees, NDIS-compliant invoicing ready.

No lock-in contracts
3

Staff Matching & Induction

We match the right team members to your environment and conduct a facility-specific induction before Day 1.

Same cleaner assigned
4

Ongoing Quality Assurance

Regular supervisor inspections, written checklists, and open communication with your facility manager every week.

Digital report every visit

Our Credentials

Certified, Insured &
Fully Compliant.

ISO 9001 · 14001 · 45001

Triple-certified quality, environmental, and occupational health management systems.

Triple ISO Certified

$20M Public Liability

QBE-underwritten public liability insurance. Full workers compensation via icare NSW.

QBE · icare NSW

NDIS Registered Provider

Registered with the NDIS Quality and Safeguards Commission. Worker screening mandatory for all staff.

NDIS Quality Commission

NSW Contractor Licence

Licence #488183C. ABN: 20 673 531 461. Fully registered and compliant with NSW Fair Trading.

NSW Fair Trading

Client Voices

Trusted Across
Care Settings.

Real feedback from support coordinators, facility managers, and family members who trust Smart Serve in their most important spaces.

"Our participant has had challenging experiences with cleaners in the past. The Smart Serve team was patient, respectful, and consistent — she now looks forward to their visits. That means everything."

JS

Jennifer S.

NDIS Support Coordinator, Western Sydney

"We switched our aged care facility to Smart Serve 18 months ago. The infection control protocols are exemplary, and their team genuinely understands how to work alongside our residents with dignity."

MR

Michael R.

Facility Manager, Aged Care Residence

"As a GP clinic, we can't afford cleaning that cuts corners on infection control. Smart Serve's colour-coded system and TGA-approved products give us complete confidence. Our patients feel it too."

DL

Dr. D. Lim

Principal GP, Parramatta Medical Centre

Get Started Today

Let's Talk About
Your Facility.

No pressure, no lock-in. Just a clear conversation about your environment, your needs, and how we can help — with a transparent quote within 24 hours.

Response within 60 minutes
Free site consultation included
NDIS-compliant invoicing ready
No lock-in contracts

Or call us directly

(02) 8201 9827

Office line

+61 410 157 123

Mobile

info@smartserve.au

Email us

Book a Care Consultation

We'll be in touch within 60 minutes.

No lock-in. Confidential. Reply within 1 business day.